Property asset management requires a strategic approach to identify and execute asset management opportunities to improve net income and add capital value.
Financial management includes accounting for all rent, service charges and other lease charges with a real a focus on collection performance, arrears and debt collection. Service charge accounts are forecasted, budgeted and reconciled on time. Regular statement reports are issued to show all income and expenditure, VAT returns non-recoverable, void and capex costs.
Building management provides a comprehensive FM services that delivers the management of suppliers and performance monitored services, maintenance and repairs. The FM teams regularly inspect demised areas, common parts and vacant space with a focus on full legal and statutory compliance. Customer feedback and enquiries are managed through a dedicated 24/7 helpdesk service. The condition of the property asset is regularly reported with overall compliance with all legal and statutory requirements.
Client reporting is delivered in standard electronic format to track and highlight lease events, financial performance, income and debt, shortfalls and vacancies as well as expenditure on services or non-recoverable costs and capex. Regular customer/occupier engagement and feedback will be reported to support asset strategies to retain tenants, maintain income and enhance value.