Tandem is a member of The Property Ombudsman Scheme and our membership number is E01821. All complaints should initially be lodged with Tandem. If your complaint is not resolved within 12 months, you should escalate it to The Property Ombudsman. Visit their website here: www.tpos.co.uk.
- To download a guide to Tandem’s complaints handling procedure click here.
- To download a copy of Tandem’s complaints handling procedure for businesses click here.
- To download a copy of Tandem’s complaints handling procedure for consumers click here.