We are seeking an energetic, enthusiastic Residential Customer Services Manager to join the team in London.
Job Responsibilities:
• Drives proactive customer service
• Be at the forefront of all aspects of customer engagement
• Oversee the management of all aspects of a building’s occupancy and maintenance
• Investigates and helps to resolve complaints, and disturbances
• Obtain quotes and coordinate works across the estates whilst communicating positively with customers
• Regularly inspect the properties across portfolios
• Maintaining and delivering a high standard of presentation
• Contributing to monthly and quarterly client reporting and occasional attendance of client meetings
• Assisting with managing budget across the portfolios under the Property Manager or Partners direction
• Manage Check-in and Check-out of customers
• Work closely with appointed letting agents to provide an exemplary seamless service
• Contributes to team efforts by accomplishing related tasks as needed.
Residential Customer Services Manager Qualifications/Skills:
• Strong customer service skills and has relevant customer service experience
• Excellent communication and interpersonal skills
• Detail oriented and highly organised
• Skilled in time management and the ability to prioritise tasks
• Excellent critical thinking and problem-solving skills
For further information on this opportunity or others across the country please get in contact
T +44 20 3942 7999
E careers@tandem-property.com