Collection and use of data
Tandem can obtain personal data from you (including your name, postal address, telephone number, email address and payment details) from a number of different sources:
When you supply us with your details when discussing matters over the telephone, or if you submit a request for details to be provided to you by mail or email, or via the website, or provide us with your business card or contact details (in any other form) for communicating with you.
Information that you provide by filling in forms on the website to help with the recruitment process. This information will include your name, address, email, phone number, work and education history, full CV.
If we place you on site with Tandem or at one of our clients, we will also hold copies of documentation showing your legal right to work in the UK and financial information such as bank account details. We may undertake credit references and other lawful checks where a client requests such information.
Via your individual IP location. This is a function of the Website that enables Tandem to assess session information relating to the use of the Website, such as the duration of the visit and the type of browser used. Such information is only used for Tandem to evaluate use of the Website, as well as for Tandem to diagnose problems with its server and to administer the Website.
Through ‘Cookies’ (which is a piece of data stored on a user’s hard drive containing information about the user) to track the interests of our users so that we can subsequently enhance their experience on this Website, once relevant consents are obtained when accessing the Website. The Cookie will be deactivated when you close your browser. You may still use the Website if your browser rejects a Cookie.
Tandem needs your name, address, telephone number and/or email address so that we can contact you and send out information to you that it thinks may be of interest to you. Tandem also requires this information about you in order to provide you with our services and deal with your requests, applications and instructions to us.
Tandem may use the information you provide to us for marketing and administration. Tandem may show the information to such of Tandem’s staff as need to see it.
Transfer of personal data
In order to carry out work for you, Tandem may need to collect information about you to pass to third parties (e.g. clients or other vetting and service providers) for the purposes of supplying services to you. This may involve the transfer of information outside the European Economic Area (“EEA”) and by providing Tandem with this information you provide your consent to transfer such information out of the EEA. The information collected may include your name and any other relevant information required for performance of the services.
You have the right to ask Tandem not to process your personal data for marketing purposes. You also have the right to access information held about you by Tandem. Your right to access can be exercised in accordance with the Data Protection Act 2018 (“GDPR”), as amended from time to time, and any access request may be subject to a fee of £10 to meet Tandem’s costs in providing you with details on the personal data we hold about you.
Tandem may email or send by post details about services or newsletters which Tandem believes may be of interest to you, unless you inform Tandem otherwise. You may at any time unsubscribe to receiving information about Tandem by sending an email firstname.lastname@example.org.
If you change your contact details, please send an email with your new details to Contact
If you have any questions or concerns about the information Tandem holds about you, you may email Tandem at email@example.com.
What are cookies?
Also known as browser cookies or tracking cookies, cookies are small, often encrypted text files, located in browser directories. They are used by web developers to help users navigate their websites efficiently and perform certain functions. Due to their core role of enhancing/enabling usability or site processes, disabling cookies may prevent users from using certain websites.
Cookies are created when a user's browser loads a particular website. The website sends information to the browser which then creates a text file. Every time the user goes back to the same website, the browser retrieves and sends this file to the website's server. Computer Cookies are created not just by the website the user is browsing but also by other websites that run ads, widgets, or other elements on the page being loaded. These cookies regulate how the ads appear or how the widgets and other elements function on the page.
For more information see: www.allaboutcookies.org
What we collect
We may collect the following information:
• name and job title
• contact information including email address
• Information relevant to events and seminars
• other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
• Internal record keeping.
• We may use the information to improve our products and services.
• We may send promotional emails about events, seminars and other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.