• Tandem

INSIGHTS 🔎 - A View From...

Insights - A view from Partner Julia Pumphrey

We have all been faced with unprecedented challenges since the lockdown commenced, but our team at Tandem is smart, flexible, and adaptable. We were able to implement a home working strategy with minimal disruption for our national team and respond quickly with updated laptops and new screens where needed. Our clients continued to receive the same high level of service they would expect and have grown used to. Our focus and use of smart technology as part of our daily property management service has been the backbone of this approach.

Smart technology gives our Tandem team the agility and access to live data, allowing us to be more responsive and report to our clients at a pace that we now consider the norm. Our clients can access their property, lease, and financial data from one source. Tandem delivers this to our clients by working with Coyote Software. Coyote provides us with the best asset management software platform and enables us to access clean, live tenancy data and deliver enhanced portfolio and property performance.

The property managers and I work closely with the team at Coyote who provide guidance and support whenever we need it. As a result, Coyote has become a key partner for Tandem.